Refund policy

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos to returns@espressotrain.com and we will process an insurance claim on your behalf.

Cancellations:

If an order is cancelled after payment is processed, a 3% credit card processing fee may be deducted from the refund because payment processor fees are non-refundable. All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original form of payment that you use when placing your order.

Return Policy:

We understand that there may be situations where you need to return a purchased item. Please review our return policy carefully before making a purchase:

Return Policy for Used or Opened Machines
We do not accept returns on machines that have been used or opened due to buyer's remorse. Please ensure you are completely satisfied with your purchase before opening or using the machine. All claims for damage, defective merchandise, shortages, or errors must be reported within 3 days of receipt.

Return Timeframe
Returns may be initiated within 20 days from the date of delivery. To request a return, please email returns@espressotrain.com. After 20 days from the day of delivery customer must send machine for warranty service. Once the customer opens and uses the machine, then the customer will need to send in for warranty repair.

Return Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.

Shipping Responsibility
If a return is authorized, the customer is responsible for all shipping expenses associated with the return.

Restocking Fee
A restocking fee of flat 30% will be applied for an unopened item. This fee covers the costs related to inspection, restocking, and processing.

Limited Warranty
All machines are covered by a limited warranty on parts and labor. For details on warranty coverage and limitations, please refer to the warranty documentation provided with your machine.

If you have any questions or concerns about our return policy, please contact our customer service team for assistance : info@espressotrain.com.

Thank you for choosing Espresso Train. We appreciate your business.

Note: This policy does not apply to commercial espresso machines and commercial grinders, for which all sales are final.